Concessions and Rebates
You may be eligible for concession or rebate on your energy bill if you have a valid concession card and you are the primary account holder.
You can add your concession card details on our website during sign up or on the My Account portal. Alternatively, you can also call us to add the card details if you face any trouble doing it online.
VIC
The Annual Electricity Concession
The Annual Electricity Concession is available to help ease cost of living pressures by providing concession cardholders with a discount of 17.5% off household electricity bills. The concession applies to electricity costs all year round and is calculated based on the remaining account balance once any discounts and/or solar credits have been applied.
To be eligible cardholders must hold one of the following cards:
The Commonwealth compensation represents a subsidy of $171.60 for electricity across the year. So for a concession cardholder’s annual electricity bill, the State Government concession will not apply to the first $171.60.
How to apply
A customer can contact the Concessions Information Line on 1800 658 521 (toll-free).
Call us on 1300 110 100 with their concession card details, and we will check their concession card details with Centrelink and apply the discount to their bill
Excess Electricity Concession
What does this concession apply to?
Domestic mains electricity usage and service costs above $3,985.13 for the annual period starting 1 December 2024. This amount is reviewed each year.
An electricity account holder whose annual electricity costs are above $3,985.13 and who holds one of the following eligible concession cards: